In this week's episode, we're joined by Moser's Hersey Richardson, who will guide us through the thrilling world of IT helpdesk adventures and misadventures. From phishing attacks to ransomware threats, discover the everyday challenges that IT professionals face and explore the strategies employed to keep systems secure. Strap in for gripping tales of combating spam, thwarting scams, and navigating sabotage during this insightful conversation that takes us "behind the screens" and offers valuable tips for staying safe in the digital age.