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Episode 3  |  44:34 min

S1E3 - Spam, Scams, and Sabotage: Tales of Adventure from the IT Helpdesk

Episode 3  |  44:34 min  |  01.13.2021

S1E3 - Spam, Scams, and Sabotage: Tales of Adventure from the IT Helpdesk

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This is a podcast episode titled, S1E3 - Spam, Scams, and Sabotage: Tales of Adventure from the IT Helpdesk. The summary for this episode is: Host Angel Leon talks about the IT Helpdesk with Moser Consulting experts Jim Timberman and Chadd Wheat. Their discussion covers IT stereotypes, maintaining constant vigilance against hackers, and good ways to avoid security breaches, such as trusting absolutely nothing you see, hear, or read...
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Chadd Wheat
Principal Consultant and Service Desk Manager at Moser Consulting
Chadd has been with Moser Consulting for 10 years. He's currently a Principal Consultant with a background in Infrastructure Services Enterprise Monitoring and Team Leadership. He was recently promoted to the position of Service Desk Manager at Moser and is responsible for managing our ticketing system and processes, while also ensuring that Moser Managed Services meet and exceed customer expectations on a daily basis.
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Jim Timberman
Managed Services Managing Director at Moser Consulting
Jim has been at Moser Consulting for 6 years and is a results-oriented business professional with an outstanding track record of delivering cost-effective Technology Solutions. He has led Moser Managed Services in becoming a trusted resource for IT Help Desk and Managed Services solutions for dozens of companies, from small to large and in many industry verticals.