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Episode 22  |  40:15 min

S1E22: Best of Season 1 - A "Golden Girls" Style 'Clips' Show

Episode 22  |  40:15 min  |  05.26.2021

S1E22: Best of Season 1 - A "Golden Girls" Style 'Clips' Show

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This is a podcast episode titled, S1E22: Best of Season 1 - A "Golden Girls" Style 'Clips' Show. The summary for this episode is: <p>We hope you enjoy this trek down memory lane as we present some of the best bits from Season 1 of ASCII Anything. </p><p><br></p><p>Grab the cheesecake out of the fridge and meet us on the lanai as we channel our inner Golden Girls to squeeze one more episode of Season 1 out of our existing material. Host Angel Leon does his best Dorothy Sbornak and keeps everything organized and on track while Producer Brian digs deep for his best Sophia Petrillo, "Picture it...Indianapolis, 2021..."</p><p><br></p><p>Season 2 will premiere in July. Until then, so long everybody!</p>

We hope you enjoy this trek down memory lane as we present some of the best bits from Season 1 of ASCII Anything.


Grab the cheesecake out of the fridge and meet us on the lanai as we channel our inner Golden Girls to squeeze one more episode of Season 1 out of our existing material. Host Angel Leon does his best Dorothy Sbornak and keeps everything organized and on track while Producer Brian digs deep for his best Sophia Petrillo, "Picture it...Indianapolis, 2021..."


Season 2 will premiere in July. Until then, so long everybody!

Angel Leon: Hello everyone, and welcome to the Season One Finale of ASCII Anything, presented by Moser Consulting. I'm your host, Angel Leon, Moser's HR Advisor. In this week's episode, we're going to go over some of our favorite clips from our first season, from Debbie Schilling and our women in tech episode, to Ty Moser's advice during our 25- year anniversary for Moser Consulting episode, to a pancake conversation that you cannot miss. We gloss over some of our favorite clips from our first season. We enjoy pulling these together, and I think you will enjoy listening to them again. Of course, we would love it if you would go back and listen to our first season and enjoy each episode. Producer Brian is with me today, to help me navigate these clips. Brian, how are you?

Brian: I'm doing great. Like you said, this was a lot of fun. I thought we had some really good guests over the course of season one and having never really done this before, either of us, I enjoy going back to the older episodes and seeing us knocking the rough edges off, learning lessons, applying them, and look forward to doing more of the same in season two. Our goal is to keep getting better and so far so good, I think.

Angel Leon: Absolutely, I agree. We had a lot of fun putting this season together and we had some very great guests in our first season. So we hope to bring some of those back, bring some new ones in for season two, so newer people that we're going to be talking about throughout that season. So stay tuned for that.

Brian: Yeah. Season two is going to cover, we'll start back in July through the end of the year. So some of our more popular fun episodes that we did in season one, we're going to bring those back. Towards the end of the year, we'll be doing a Tech Gifts episode again, I'm sure that one was very well received. That was a lot of fun to talk through and assemble. And man, it really helped me fill out my Christmas list. I don't know about you.

Angel Leon: Absolutely. No. And you know what? As we were putting this episode together, it got me thinking about future episodes for next seasons and season two. And for some reason, Thanksgiving came to mind like, " What does a Thanksgiving look like for tech people?" So I don't know. Maybe that's an idea that we might think about or work on in the future, but there are so many things that we could go over in our season two, but we've got plenty of stuff that we get to talk about today about season one. So let's get right to it.

Brian: Yeah, sure. Real quick, I think just even different Thanksgiving traditions that our consultants and our families have, I think would be really fun to delve into. So yeah, duly noted. Writing that down for our season one recap meeting/ season two planning.

Angel Leon: Absolutely. Yeah. See, we're already planning.

Brian: Yeah, well.

Angel Leon: So we haven't even finished recording this episode, we're already planning for season two.

Brian: You cannot stop us, everyone. You can only hope to contain us.

Angel Leon: That's right. That's right. So we definitely have so more in store for all of you, but today it's all about season one. So we're going to go over some of the clips that we have, some of the fun conversations that we had. I know I have a list of people and conversations that I had over the course of the year that were very interesting to me. I took a lot of information in, I learned a lot from these folks and I hope you did too. So that's why we definitely invite you to go back and listen to some of our episodes from season one.

Brian: Yeah. You hear one of these clips and you're really like, " Oh man, that's a great point." I guarantee you, it is not the only one that the person we were interviewing made during that show. So if you hear something that really piques your interest, absolutely go back and check out that full episode. There will be other things for you to enjoy in it, I guarantee it.

Angel Leon: Yeah. One of the episodes that I really enjoyed doing was one of our early episodes, and it was with two of our guests from our managed services team. We were talking about disaster recovery.

Brian: Most popular, most clicked on, everybody wants to hear horror stories of bad things that have happened to other people who are not us, so that we can avoid it in the future.

Angel Leon: Let's talk a little bit about that title though, Managed Services Part Deux, Disaster Recovery and Backups. Just Because You're Paranoid Doesn't Mean They Aren't After You.

Brian: I'm not above cribbing a lyric from an early Nirvana song, and I'm sure they got it from somewhere else and probably pulled it from a novel or a piece of literature that I'm completely forgetting about. But Just Because You're Paranoid Doesn't Mean They Aren't After You, it's awesome and awful, because it's true.

Angel Leon: I agree. But really delving into the episode, there was a lot of good information there, not just for your organization type, but really for you as an individual at home would be with the tips that Jim and Chadd gave us during that episode, talking about disaster recovery, the different things that you can do at home to protect your own tech.

Brian: And we even got into some of that during their first appearance with another great title, Spam, Scams and Sabotage, Tales of Adventure from the IT Helpdesk. We were really hitting home runs when we titled the managed services appearances. So here are some clips from those episodes.

Chadd: Treat everything with a huge dose of skepticism is the number one rule, because as Jim said, as we get more savvy and trying to block and screen these things, the hackers and the fishers are also getting more savvy and they adapt to what we do, and then we adapt to what they do. So it's sort of this vicious cycle, but self- protection and a little bit of a common sense will help go a long way. And we've had to train users on that because people are already intimidated a little bit in the tech space. Gone are the days of sort of the'80s,'90s, where people pictured an IT professional sitting in his mom's basement in a dark room, tapping on a keyboard with Mountain Dew. The job is customer relationships and customer service, and that's where IT in general has shifted focus from the nerd in the dark to somebody who you can relate to and communicate to.

Jim Timberman: A lot of times, well, when we look at clients kind of with justify, giving them kind of what I would call cloud ready is we look at their spend. Okay, what are you spending today? What's your environment look like? How old is it? What are you spending to maintain that?

Chadd: Disaster really doesn't mean getting hit by a tornado at your data center. Yeah, that can happen. Disaster means your server's got ransomware on it and what are we going to do about it? How does that affect our customers? How does that affect our employees?

Brian: You can't let your guard down. There's so many people after it, everything all the time, eternal vigilance is the price of peace.

Angel Leon: Yeah. And that's obviously one of the downsides of IT in general. But also another conversation that I really enjoyed early on was with Marcus Reed, who you just heard last week in our next last episode where we talked about Agile and just how Agile can help you and your organization grow further, develop better processes in general. So just I had a lot of fun talking about that, talking about radical transparency, increasing autonomy, mastery, and purpose within your organization. You name it. Go back, listen to that episode because Marcus does drop a lot of great clips.

Brian: Yeah. And just points per game, to give an analogy, Marcus came in off the bench for us. He played a solid 12 minutes off the bench for ASCII Anything. I think he dropped like 150 points, had 300 rebounds, 75 steals, 482 assists. These are hall of fame numbers that he was dropping, and a lot of times, actually, every time after an episode, I go back and I'm doing the edit. I'm like, " Oh, I have to mark pieces," like, " Oh, we could share that. This is a clip that could be used for social media. This is a good point. This is a great little piece of interesting intel that we shared that can be used to promote." And that episode was like, I just highlighted the entire thing. So it wasn't a chat like, " Oh, what can we share out of this for a best of episode?" " That one particularly with Marcus." It was like, " All right. Which of these things that I marked should we share?" It's a clip show, I can't share the entire 36 minutes, but I highly recommend people go back and listen to all of it. It was a really good episode. It's definitely one of my favorites.

Marcus Reed: Radical transparency is the idea that anybody can know anything that they want to know to help them do their job better, to help contextualize their work, to facilitate other people's success. And it is not strictly an Agile thing, but trying to do Agile without it, can be challenging, and introducing it without introducing at least some other Agile concepts can be pretty disruptive. People will start asking to be more collaborative when everybody's won the information lottery. We're all information millionaires, nobody's fighting over information or hoarding information, what becomes valuable is the output itself, the value we create, and that lends itself naturally in an environment with radical transparency to teamwork. There's a concept called Chesterton's Fence, it was G. K. Chesterton, said, " Don't ever take a fence down unless you know exactly why it was put up." That makes a lot of sense in a farm or a factory, it does not make a lot of sense in the 21st century American economy. Human beings all have one thing in common. One thing that makes us different from other animals, physically it's long distance running. Socially, it's family and tribal groups, and then the other survival mechanism that we've evolved into intellectually, is pattern recognition. So suddenly patterns emerge when you have access to all this information. What's going on here? Are we doing the same thing over and over again? Are we doing the same thing in different ways? What are some other ways of doing it? Other things that come out of that are global optimizations rather than local optimizations. I mentioned it just now, while you do it one way, we do the same thing a different way. Well, you've been living in a cloistered part of this organization as have we, and so we've locally optimized, but that drains resources from the company that maybe we don't need to be draining. Well, you need those tools, we need these tools. We can start to create a global optimization where the whole thing is running seamlessly. If you imagine an assembly line for a moment, if you get the assembly line perfect, but the warehouse isn't working right or the trucks aren't running, what's the point? So if those are each being locally optimized, and that we're not thinking about global optimization, then we're doing ourselves a disservice. Everybody talks about innovation. Everybody wants more innovation. It's kind of hard to say exactly what we mean when we say that though, right? It's an overused term. Some companies I've been lucky enough to work with, if you have innovation days or if you follow the 80-20 rule and give everybody 20% of their time for stuff that they want to work on, but you don't have radical transparency, the innovations are going to be pretty goofy a lot of the time. They're not going to be particularly valuable. With radical transparency, as an individual and working together with the team, talking about this stuff, we start to see patterns, we start to see opportunities for global optimization. We start to see something really interesting and cool that somebody else is doing and build off that. And so the things that we start asking for, start creating for ourselves to make our work better, to make our work lives better, have meaning, have specific purpose, that's when innovation becomes valuable.

Angel Leon: Yeah. Marcus definitely dropped in a performance for the ages there and he followed up very nicely in last week's episode too. I got to say in general, one of the reasons why we created this podcast, it was so we can bring IT to the masses, but we can also bring it for you at home to understand it in layman's terms. And I think Marcus in that episode did a great job and just kind of going over what Agile is and that radical transparency and what that is and how that can affect organizations. But it's easy that someone in HR like me, can sit here and talk to him about it and understand it because you can apply that knowledge to many other aspects off of working environment. I'm sorry. It doesn't have to just be IT.

Brian: Another guest that we had that I very much enjoyed listening to, pretty much the entire episode was as you mentioned in the introduction, Debbie Schilling. Like I said, when we were talking before we started recording, I really like pieces of advice that you can stitch on a pillow or print on a mug. I really like little nuggets of truth, and I expect my throw pillow with things that can't be, aren't stitched on it to arrive any day.

Angel Leon: Well, just in general, her conversation about women in tech and how that's evolved over the years and the progress that she saw throughout her career. And one thing that really highlighted her conversation for me was the point that she make how they took her to a conference and everybody over there thought she was there just to show props. That she wasn't the expert that she was in her field. And so those little things, those experiences that she shared with us just made that conversation feel so, so good, and just how much information we gained from her was just outstanding.

Debbie Schilling: Well, I learned a phrase long ago in my career that really has been helpful. Things that can't be, aren't. And what that means is, if you're looking at a problem and you're like, " Well, that just can't be." Well, then it isn't. It isn't. What is it instead that is making it appear to be that way? And it's a really powerful phrase if you stop and look at the problem and then start stepping back. I've known a lot of great women in tech throughout my career, and the numbers have improved quite a bit since I entered the field, but they're still not where they should be. But that said, I think the attitudes toward women have improved quite a bit since I first started out. I remember going to trade shows in the'80s and having people assume that I was there to attract people to the booth rather than to provide tech support for software that I had written. I was told that my ideas would be more palatable to senior management if they were presented by a man. And I heard, " You don't look like a programmer," quite a lot. I still haven't come up with a snappy come back to that, but it sounds like a compliment, but it's kind of an implied put down as well. " Oh, you're a woman, you can't be a programmer." But women in tech really aren't a novelty anymore. We're good at what we do, we're taken more seriously. We're now more visible in positions of power. Networks are better. Mentoring is better. So it's a good time for women in tech and it's definitely improving.

Brian: Yeah. And after working with her for several years, just seeing someone as intelligent, as personable, as sharp all around as Debbie is, it's very not confusing how she was able to succeed. It's very apparent.

Angel Leon: Yeah. No, if you listen to that conversation, you could hear how she navigated all throughout those years and how she developed herself as a IT professional, as a human being, and how she basically managed to lift herself up. The talk about the mentors, whether it was men or women, we hit that high in that conversation too where she's talking. It doesn't really matter if it's a man or a woman, as long as it's somebody that gives you a purpose, that's giving you that little oomph to continue to get over the hump. That just speaks volumes. Again, not just in IT in general, but it can be applied to many other things in your life. So Debbie was a great guest to have.

Brian: Yeah. And when you are a beneficiary of that information and that grace, that kind of hand up, it's important to then not hoard it as she pointed out. You've got to turn around and you find out like, " All right, where are the people? I found my mentors. I got people who helped me get where I am. Now that I'm here, I'm going to keep progressing. I'm going to keep learning. I'm going to keep growing." But part of that growth that learning and that progression is helping others get where they want to go too. And that's an important flex point in anybody's career. You get to a certain level, and you can't keep both hands on the ladder and keep pulling yourself higher and higher without turning around, reaching up and grabbing somebody else and helping to lift them too. That shows maturity, that shows character, and that shows that you are ready to progress even further in your career, because at that point, helping other people is really the only way you're going to progress in your career.

Angel Leon: Right. And speaking of leaders and someone that we actually had was of course, Ty Moser, the leader of our company, he had a line, and I know we have it in the clips that we're going to put in this episode, about making mistakes and making amends for those mistakes.

Ty Moser: Sometimes making mistakes is how we learn. We try to make the best decisions with the information we have available. Many times you start down the road on something and things happen to where you need to make some decisions and maybe, I call it making a course correction. But if you have a pulse on initiatives and can make minor adjustments, a lot of times you can quickly adapt and either save the amount of time you're putting into something or the amount of money you're spending and really come out on the other side of kind of what you had dreamed of.

Angel Leon: He's obviously talking about business and how to develop your business and how to learn from the mistakes that you put down that you have on your business, but obviously that, again, you can apply it anywhere else. That kind of advice that you get from somebody who's been in the business for a little bit over 25 years with his own business, and prior to that, working in the private sector as well, those nuggets you're going to find in that 25- year anniversary for Moser episode that we did with Ty Moser.

Brian: Yeah. When you start out in your career, you don't know what you're doing is a mistake. You get that experience. You have that under your belt. You're like, " Okay, I've been through this." The next step is like all right, identifying a mistake before you make it, instead of like, " Oh yeah, that thing that I already did, that was a mistake." So you progress to identifying a mistake before you make it, and then you progressed to helping other people fix their mistakes. And then finally, to helping other people avoid those mistakes, whether they're ones you've made or just are familiar because they're adjacent. It's not the same thing that I did, but it's close enough that I can tell you, " You don't want to do that."

Angel Leon: And you go into that value of learning from your mistakes, and it also shows that you're not afraid to change whether that's in this case, a business strategy, or a simple change that you need to make to something that you're doing. Because at the end of the day, what you want to be is successful. And if you have mistakes, if you have those little roadblocks, all it has to come down to is how much you want it, how much you want to go over that little roadblock. And I think Ty expressed that beautifully in his episode as well.

Brian: Yeah. I think one of the underlying points that he was making too was if you're not making mistakes, you're not trying hard enough. You're not reaching far enough. You have to make mistakes sometimes, otherwise, you're not going to grow as far or as fast as you could. Otherwise, if you're always playing it safe, if you're always kind of just... Or if you don't try to run every once in a while, you're not going to get as far as you would otherwise. Even if you stumble, even if you fall, if you're running most of the time instead of walking, you will wind up farther down the path. And it might be a case of where what you're doing isn't a mistake or hasn't been a mistake, but if you continue to do what you've been doing too long, it evolves into a mistake. For example, when Ty was talking about interviewing literally everyone who was hired at Moser, at a certain point him spending that amount of time on that task would have been a mistake. And he talked about the need to pivot and the need to change the way they had been doing things basically since the beginning. And that change was good, not changing would have been a mistake. But he also talked about what he looked for, the qualities that he valued in a potential employee when he was doing the interviewing, and I found that really interesting to learn what Ty looked for when he was searching for and talking to new potential Moser employees.

Ty Moser: Until six or eight years ago, I interviewed every single person before they started here. We got too large and our hiring velocity was too great for me to do that all the time. So when I interviewed personally, I made sure that obviously they have to fit technically, they're technically sound and have expertise. They fit our culture where we work hard, but we also value a work- life balance and above all that, they are problem solvers. The IT, the technology industry changes pretty rapidly, and the ability to solve problems and adapt and learn new things is really key. I look for people that put the customer first and be consultative and that being able to provide thought leadership and helping the customer achieve their goals.

Angel Leon: Yeah. Absolutely. And to continue along these lines of our favorite conversations, I think one of the favorite conversations that you... Speaking on your behalf, I'm going to try that, you please tell me if I'm wrong, but I think you're going to say that I'm right. One of our favorite conversations this season was also with Dr. Carlotta Berry and that conversation about diversity in STEM. We learned so much from Dr. Berry that I wish we could have her back, and I know we're going to try really hard to do something again with her because her conversation was so inspirational, she brought so much information. And just to see how the different organizations that she's working with, Blacks in STEM, Blacks in Robotics, all of that and much, much more, you're going to find in that episode. Which by the way, go listen to it because she names her robots.

Brian: Always name your robots, and she said in a follow- up, always name your car. You got to name the machines in your life.

Carlotta Berry: Well, I'll tell you about my robots, I do name my robots. My daughter, ever since she got out of the Elmo phase, has always been Mario and Luigi crazy. So I have several Mario and Luigi robots, but as the years go by, I like to say I have robot graveyards on campus of me, whenever the robots die and we get new ones. I have robots named after the Simpsons, I guess I have to come up with something. I have robots named after Star Wars characters, I have robots named after one of the transformers. But my favorite robot right now is, I decided to make that a diversity initiative as well. So the robots my students currently use are all named after women and black robotics researchers. So like Dr. Ayanna Howard at Georgia Tech, Dr. Robin Murphy, Dr. Selma Sabanovic. These are women in robotics or black people in robotics and I tell my students, " Who's your robot named after?" That's their first assignment, is they have to go Google and find out who that person is. And this is one way for them to learn about other roboticists, like Maja Mataric. Kismet. I also named them after famous research robots, like Kismet is a famous research robot. I have a big dog robot that's named after the company that keeps making the robots that people kick and they walk on the ice. And I am also using my robots to teach them about other things in the field beyond R2- D2, which is wonderful.

Brian: It's very easy to see why she is so in demand as a speaker, as a presenter, as an expert in her field. We were really lucky to get her and that was evident from the first second of the interview through the final second of the interview. And I really do, as you said, hope that we are lucky enough to get to talk to her again in the future. She was fantastic. She is fantastic.

Angel Leon: She is fantastic.

Carlotta Berry: Something I found is robotics is a great hook for everyone from 9 to 99. Everyone gets excited about a robot because robots are cool. So if I want to diversify STEM, I can use the robot as a tool to do that. So, although I think robotics is cool, I think one of the greatest things about it, is the fact that robots are multidisciplinary. I can show people math, science, physics, coding, human robot interactions, social psychology, social science, all of that is somewhere in the robotics field. So you tell me what you're interested in, and I talked to you about what about robotics you might be interested in doing?

Angel Leon: She just won the Mira Award. She's amazing. She's amazing to talk to. She has so much to share and if you go back and listen to this episode, you'll hear her passion for what she does, not just for STEM, but for the courses that she's for obviously. And everything that she does, she just provides you with such a passion. It's just unbelievable.

Brian: Yeah. And Dr. Berry, if you're listening, remember we were fans before you had that Mira clout. Hope to talk to you again in the future.

Angel Leon: Absolutely. And another conversation that I had a lot of fun with was with Estelle Lissouck, one of our newer consultants here at Moser, she talked about IT automation and what that can do for you. That was really fun to learn about IT automation in general. There was a lot of in that conversation that I wasn't really aware, because again, I've worked at HR, I'm not so much of a tech guy. But it is interesting to hear the experiences that Estelle brought to the table and the different things that you can do in IT automation, whether that's for your big organization or for smaller organizations, how much IT automation can do for you.

Brian: Yeah. Like not having a lot of that in my background. The point that she made about, if things are running smoothly in your business, that's the perfect time to introduce automation because you can take those repetitive processes that come up again and again, and automate them, and then that frees up your people to do other things. Without that in my background, like when she made that point, I'm like, " Yeah, of course, yes." Things are running smoothly but you can make them even faster, even better and free up your people for more dynamic, more impactful tasks that need their attention by bringing in IT automation. So, that was a really good episode.

Estelle Lissouck: The fact that your operations are working just fine is the very reason to do automation because you can't automate anything that's not working. So, a couple of reasons why you really need to consider automation. First, automation will increase the effectiveness of your organization and increase productivity level. It will optimize your performance. With automation, your employees can now spend less time on tasks that once required hours to complete. And this is important, not just because the automation can do this sometimes many a task in a fraction of time but it also just shrinks the chances of human errors. Employees who complete repetitive task often get bored. I do. When I start doing very repetitive tasks, I get bored. And when employees get bored, they're more prone to make mistakes.

Brian: And if I may, an episode that I know you very much enjoyed the conversation, I know still brings a sparkle to your eye, was our travel episode. Anytime you get to talk about your homeland, anytime you get to talk about the island paradise of Puerto Rico, you're ready to do it. And that was a good conversation, that entire episode was like, " Okay, I need to go to there. I need to go there. I need to go there" That I got a lot of places I need to go.

Angel Leon: No. Absolutely. You hit the nail right over their head. Of course, when talking about my native homeland or Puerto Rico, I get really excited. And again, as we did in that episode, we invite you to go visit down there. It's an excellent place to go on vacation. Like we said, you don't need a passport, all you need is your driver's license. Please do consult with the Puerto Rican Tourism Company for any travel- related, specifically with COVID going on. But that episode was so much fun. Of course that conversation with Jennifer about Puerto Rico, but Cherry's conversation about the national parks, the Sedona piece, and that's where you're going to find out about that pancake conversation, you need to listen to that, that is very important.

Cherry: Views are absolutely stunning. So that was one of the little gems. There's a lot of gems in Arizona. So I can talk about it for a long time, but we love Sedona, you can go shopping there. So somebody who likes to shop, you can go to the history, you can go hiking, we took air balloons. And then that's a good spot to bounce off to everywhere else. And then also you got to have breakfast at the Coffee Pot. The things in the institution. I think they've got a 100 different ways to make pancakes, or something like that, I can't remember. It's wonderful. And it's been there probably 15 years, I don't know how long it's been there, but we visited it when I was a child, we visited it as adult and it's still there.

Angel Leon: Pancakes, I mean-

Brian: This Producer Brian. I just wanted to jump in real quick and mentioned that I have at least a 100 ways to eat pancakes, so that would...

Cherry: No.

Angel Leon: I was going to say that pancakes, that's right up my alley. But then, Mark's conversation about Italy and his experiences in Italy that reinforced who he was and reinforced his religion. Again, just a beautiful conversation with Mark about that. So please go to that episode, listen to where tech guys like to go on vacation. We discuss a lot of different topics too before we get to our guests, so go to that. You're going to enjoy it. Trust us. We talk a lot about beaches.

Brian: Yeah. And I'm pretty sure that we've said Puerto Rico enough that my friend, Leah, who is in charge of Discover Puerto Rico lives there now and is head of their tourism, is probably going to wind up finding this episode just via web crawling. Some algorithm is going to point her to us because we've now said Puerto Rico about 30 times. So, hi Leah.

Angel Leon: We got to hashtag that episode Puerto Rico so that we can get on the map. Moving on a little bit from the conversations, we wanted to touch a little bit on the process of making the podcast on what it is that we're doing, how we do it in the background. Producer Brian, of course, as you know, he's our producer, he does a lot of cutting the editing for the show. But there's a lot more that goes on just than what you hear here, for lack of a better term. So let's talk a little bit about that. I've always been a fan of podcasting, to be honest. I've always wanted to do one, whether that's as a guest or as a host. I just have to say that I've found this to be one of the best experiences of my life. I like the preparation, the speaking with the guests beforehand, obviously the conversation during, and even what happens afterwards. Because after we basically stop recording, we still talk a little bit to our guests and sometimes we have to hit that record button back because they give us a little bit more of information that, " Oh, hey, we can use that. Could you repeat that?"

Brian: "One more nugget, let me hit record again and I'll drop that in because that was great." That's happened quite a few times. And while we're talking about the process, shout out to Moser's marketing manager, Malinda Lowder for helping wrangle guests, identify guests, get in contact with them, help with scheduling. Malinda's doing a lot of work in the background and it is greatly appreciated, because otherwise it's just going to be Angel and I talking. That's good for a couple episodes a season to recap, but nobody wants to hear me all the time, especially me.

Angel Leon: No. No, absolutely not. And like you mentioned, we say that in passing, wrangling guests and trying to get them in, let's just say that that doesn't go unnoticed, at least from our side because that's a difficult task to do. And if you're out there and you're planning on doing something like this, or you do something like this already, you know of what we're talking about. Especially to get people to talk when people are not used to, you hear all these podcasts and you hear all these great guests, some of those people have already some sort of background in speaking, and things like that. I would say 90% of the people we interviewed this year maybe even more, don't have a background on speaking. We had to sit them down before the episode to try to calm the waters down and try to explain how it is that we do, what's the format and then once we have the episode... If you listen closely, you'll hear some nervousness. It doesn't come across that often, but once we get through those first four or five minutes, people start settling down. And even I have to admit the first few episodes, and Brian can attest to this, I was just going a 100 miles per hour, trying to speak. This was my first experience doing this. I took a radio class probably 25 years ago when I was right out of high school because I wanted to be a DJ on the radio, but I never thought I was going to be doing this 25 years later. Now, some of the things that I learned there kind of helped me, and I've stopped using so many ums, ahs, and uhs. But after this, and Brian can tell you, I was a bullet train going a 100 miles per hour talking. And sometimes I still do it and he still have to remind back to hold on. But those are the things that as you go, you start learning and developing and you start doing them less and less. And then, when you get somebody in, you make them comfortable, you make that guest comfortable with you, you make that guest comfortable with all of us on the call because unfortunately, because of COVID, we've had to do these via Zoom. So Zoom has been our medium for now. But we have a nice studio that once we can get back, hopefully we're going to do the same person and they're going to sound and feel, it's going to be different. That might bring a little bit more nervousness for me when we start doing those, because then we're going to be in- person, but who knows?

Brian: Yeah. The fact that we've been doing them over Zoom, it's been a blessing and it's been a challenge just because we can still do the. We can socially distance, we can talk to people who are virtually anywhere in the world as long as we can get it scheduled and maybe we'll look into doing that at some point in the future. Maybe season two, season three, we'll get some international calls going. But it's the Zoom meeting. And by the way, not sponsored by Zoom, just what we've been using. We could say them almost as much as we've said Puerto Rico in this episode. But that's what we've been using and crosstalk over the microphones, there's a little bit of a delay sometimes, that can be a challenge. But if you just sit back, relax. And one of the things that's been nice to see over the course of season one has been you were comfortable conversing from the start. It's one of the things that made you a really good choice for host. But I've watched you become even more comfortable, not just with the conversation but with the openings and the wrap- ups and just all of the extra duties that come into play when you are the host.

Angel Leon: Yeah. No, thank you. It's been a process, obviously like Brian says. It hasn't been easy at times because again, we're using this medium that you can get a bad connection and sometime, somebody might be cut off because their internet connection went down for like a second or two. So those challenges, you don't necessarily get them when you're doing these in- person, because you have another medium of recording, we have different equipment that we can record with as some of you might know out there. But hopefully in the near future, we're going to be having these in- person, they're going to be a little bit different. So it's not going to be as Brian said that difference in recording, that sort of playback issue, but hopefully we will be doing video too. Who knows? We're thinking about many things, many mediums. We want to grow. We want to grow the podcast obviously. So we are trying to do our best to keep giving you guys content out there so you guys can continue enjoying it.

Brian: And speaking of content, this is kind of where we're wrapping up our conversation. We do have a couple of clips that we didn't get to in our discussion and I want to make sure I include them. They're from Lou Russell and her episode on IT Leadership, about customer service and reputation management, how important they are and how they go hand in hand really, so here's Lou Russell.

Lou Russell: If everyone is coding, no one is influencing the customer. So eventually, the customer will leave and even worse, the bad reputation of that business spreads like wildfire. And in our area here, in Indianapolis area, it doesn't take long for everybody to know who is playing straight and who is not, and they'll just go somewhere else. Customers don't want code. They could care less what the code looks like. What they really want solutions. They want a solution, they don't want drama, they just want their problem to go away. They don't want to be lectured with technical terms that nobody remembers what they mean. They want to know, " What's happening in my project? And why do I have to keep asking you? Why aren't you telling me?"

Angel Leon: Thank you for listening in to this week's edition of ASCII Anything presented by Moser Consulting. We hope you enjoyed listening to our favorite clips from season one. Please remember to give us a rating and subscribe to our feed wherever you get your podcasts. ASCII Anything will be back for our second season starting in July. Stay tuned for that and much more. We'd like to thank those of you who have listened in during our first season. We really appreciate your time with us and we hope that you come back when we return for season two. For Produce Brian and Moser's marketing team, I am on Angel Leon. So long everybody.

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